Job title: Adoptions Supervisor 

Reports to: Adoptions Supervisor 

Position Overview:

Position Overview:

The Toledo Humane Society is always striving to give wonderful customer service while also finding loving homes for our animals. The Adoptions Supervisor supports the day-to-day adoption process, provides excellent service to adopters and visitors, and helps ensure animals move efficiently and appropriately through the adoption process. This position also provides direction, training, and support to staff involved in adoptions and reception.

Availability: Schedule based on the shelter's needs, including weekends and occasional evenings.

Responsibilities:

• Answer incoming phone calls, responding to inquiries from potential adopters, volunteers, and shelter visitors.
• Assist visitors with general information, providing excellent customer service, and helping them navigate the adoption process.
• Handle customer complaints or staff concerns when in relation to an adoption, including declining an adoption if deemed necessary.
• Process adoptions and provide guidance to adopters, ensuring they have all necessary information for a successful adoption experience.
• Maintain a positive, friendly, and professional demeanor at all times, ensuring a welcoming environment for both animals and visitors.
• Train and support staff on adoption procedures, reception, customer service, and answering phones.
• Stay up to date on adoption trends and identify opportunities to improve the adoption experience.
• Monitor animals available for adoption and work with appropriate departments to identify and address barriers to adoption.
• Ensure adoption information and animal profiles are accurate and up to date.
• Assist with adoption events and other activities intended to increase adoption opportunities.
• Keep the adoption offices and lobby clean.
• Close down the adoption desk, count down the cash register, and ensure all the animals are taken care of for the evening before sending staff home.
• Complete animal inventory daily and ensure animal space is presentable.
• Delegating duties to animal care staff as needed throughout the day.
• Keep track of staff training.

Shelter and Animal Care Support:

• Assist with cleaning and maintaining cages, kennels, and animal living areas daily to ensure a clean and healthy environment as needed.
• Provide food, water, and other necessary supplies to the animals in our care.
• Observe and identify any potential medical issues or behavioral concerns in animals, promptly notifying the department supervisor or assistant supervisor.
• Safely hold, restrain, or assist with animals when necessary for medical procedures or cleaning.
• Administer vaccinations and other preventive care as directed.
• Perform general building cleaning duties, including sweeping, mopping, and sanitizing public areas.
• Flexibility to perform other duties as assigned, which may include cleaning, special events, transport, or urgent care needs.

Qualifications:

• Must be 18 years or older.
• Passion for animal welfare and a commitment to the well-being of animals.
• Strong attention to detail and ability to follow instructions.
• Ability to work in a fast-paced, dynamic environment and adapt to changing needs.
• Excellent communication skills and a customer-focused attitude.
• Ability to lift, carry, and manage animals as needed.
• Previous experience in animal care or customer service is a plus.
• Ability to work in all weather conditions (heat, rain, snow, etc.).
• Willingness to take on additional tasks as needed to ensure smooth shelter operations.

If you are enthusiastic about helping animals and contributing to a compassionate shelter environment, we encourage you to apply!

Please Email your Resume to ecook@toledohumane.org

Job title: Animal Care, Part-Time

Reports to: Shelter Manager

Position Overview:

The Toledo Humane Society is always accepting resumes for Animal Care and will be in contact with interested candidates when positions become available.

Availability: Saturday or Sunday 8:00 am – 6:00 pm, two full weekdays 8:00 am – 7:00 pm. Schedule based on the shelter's needs.

Responsibilities:

• Process incoming animal intakes, ensuring proper documentation and care.
• Clean and maintain cages, kennels, and animal living areas daily to ensure a clean and healthy environment.
• Provide food, water, and other necessary supplies to the animals in our care.
• Observe and identify any potential medical issues or behavioral concerns in animals, promptly notifying the department supervisor or assistant supervisor.
• Safely hold, restrain, or assist with animals when necessary for medical procedures or cleaning.
• Administer vaccinations and other preventive care as directed.
• Perform general building cleaning duties, including sweeping, mopping, and sanitizing public areas.
• Clean and disinfect animal-related items such as litter pans, carriers, bowls, and toys.
• Complete laundry tasks and wash dishes regularly to maintain cleanliness and hygiene.
• Answer incoming phone calls, responding to inquiries from potential adopters, volunteers, and shelter visitors.
• Assist visitors with general information, providing excellent customer service and helping them navigate the adoption process.
• Process adoptions and provide guidance to adopters, ensuring they have all necessary information for a successful adoption experience.
• Maintain a positive, friendly, and professional demeanor at all times, ensuring a welcoming environment for both animals and visitors.
• Work outdoors in various weather conditions (rain, snow, heat, cold) as required to care for outdoor animals, assist with cleanup, or support other shelter activities.
• Flexibility to perform other duties as assigned, which may include special events, transport, or urgent care needs.

Qualifications:

• Must be 18 years or older.
• Passion for animal welfare and a commitment to the well-being of animals.
• Strong attention to detail and ability to follow instructions.
• Ability to work in a fast-paced, dynamic environment and adapt to changing needs.
• Excellent communication skills and a customer-focused attitude.
• Ability to lift, carry, and manage animals as needed.
• Previous experience in animal care or customer service is a plus.
• Ability to work in all weather conditions (heat, rain, snow, etc.).
• Willingness to take on additional tasks as needed to ensure smooth shelter operations.

If you are enthusiastic about helping animals and contributing to a compassionate shelter environment, we encourage you to apply!

Please email your resume to ecook@toledohumane.org to apply!

Job title: Registered Veterinary Technician, Full-Time

Reports to: Shelter Veterinarian

Position Overview:

Toledo Humane Society, Northwest Ohio’s largest open admission nonprofit animal shelter, is hiring for a full-time Registered Veterinary Technician position. We are expanding our programs and need the necessary support staff to help us grow. Hourly salary will vary with experience.

We offer a very competitive salary, generous CE expenses and licensing reimbursement, and deeply discounted medical procedures, supplies, and food for your personal pets. For full-time employment only, benefits include: health/vision/dental, 401(k) match, paid time off (PTO) including holidays, sick time, vacation, free and confidential employee assistance program, and free short-term disability insurance.

This position is located at our new full service, low-cost veterinary clinic. We opened our doors in April 2022. This first of its kind clinic in Toledo provides high quality medical and surgical services to an underserved community. With the support of grants and donations, we are able to provide care even when pet owners have limited financial resources.

Our medical team currently consists of four veterinarians, seven RVTs, and three veterinary assistants. We are a busy, fast-paced environment. Our facility has digital x-ray, dental x-ray, a dedicated dental station, and a twotable surgery suite.

We are looking for a hard-working team player with a positive attitude. We love coming to work every day and like to have fun while we work. We are passionate about being part of a life-saving team that makes a difference every day in the lives of our patients and their owners.

Interested applicants should send their resumes to Anna Brown, DVM, Medical at abrown@toledohumane.org

Applications will be accepted through January 15, 2024.

Please see full job description for more information.

JOB DESCRIPTION:

Position Title: Registered Veterinary Technician Department: Medical

Reports to: Lead Technician and Practice Manager Status: Full-Time, Non-Exempt

Job summary: Primary job duties are related to providing medical and surgical care for our patients, support for DVMs, and client education

Department: Medical

Status: Full-time, Non-Exempt

DUTIES AND RESPONSIBLITIES:

• Demonstrate core values of organization in all actions and interactions, internal and external
• Provide exemplary customer service and facilitate good experiences for all clients and patients
• Maintain respectful and cooperative working relationships with coworkers
• Check patients in for surgery and prepare patient records, including calculating drug dosages
• Prepare surgery room, dental area, exam rooms, and equipment each day
• Sedate and prep animals for surgery, monitor anesthesia and recovery, enter surgical notes in clinic software
• Perform dental cleanings including full mouth radiographs
• Clean up of medical areas, including surgical packs and laundry
  
• Perform record-keeping related to surgical and medical procedures, including drug logs and electronic patient records
• Obtain detailed patient histories, summarize information for DVMs, and assist DVM in performing physical exams on patients
• Create and review estimates with clients
• Perform scheduled medical treatments of patients, including cleaning and nursing care of post-op patients, critical patients, and patients in isolation. Update DVM on status of patients, record progress in electronic records
• Collect medical samples as needed from patients, including blood, urine, fecals, skin scrapes, etc., read samples as needed and prepare samples to send to outside labs
• Fill prescriptions for patients
• Perform medical callbacks and communicate information with DVM as needed
• Help monitor inventory of surgical and medical supplies, restock supplies as consumed
• Provide input on medical policies, procedures, and treatment protocols as needed
• Assist in training and mentoring staff and volunteers/externs as needed
• Understand the multiple functions of the organization, including all THS programs
• Maintain current knowledge through continuing education
• Other duties as assigned

QUALIFICATIONS AND REQUIREMENTS:

• Registered veterinary technician degree from accredited school, current license to practice in Ohio
• Knowledge of restraint, handling techniques, general animal safety practices, animal body language
• Follow established protocols for limiting spread of disease between surgical or medical patients

• Ability to work independently and in a team, able to professionally and calmly cope with stressful and emotional situations, able to balance multiple priorities and deadlines
• Comfortable interacting with the general public and ability to communicate professionally both orally and in writing
• Proficient use of computer including Microsoft Office programs, email, Internet and clinic software.
• Passion for THS mission, for caring of all animals regardless of age, breed, temperament or species.
• Requires flexible hours, may occasionally (but rarely) include working on weekends, evenings, and holidays

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Ability to lift 50 pounds unassisted regularly, 50+ pounds assisted
• Ability to be comfortable working with cats, dogs, small mammals
• Ability to perform strenuous physical activity on a daily basis, including lifting, carrying, reaching, stooping, squatting, bending
• Due to nature of veterinary medicine, may be exposed to deceased, ill, or fractious animals, zoonotic or other diseases, unpleasant noises, odors, or sights, extreme temperatures, irate people

Job title: THS Family Pet Clinic Registered Veterinary Technician, Full Time

Reports to: Lead Technician/Staff Veterinarian/Clinic Manager

Position Overview:

Toledo Humane Society’s Family Pet Clinic is hiring for a full time Registered Veterinary Technician. We opened our doors in April 2022, with a mission to provide quality veterinary care at an affordable price, and we are steadily growing. Our full service veterinary office is open Monday through Friday (no weekends!) and we close for an hour each day for lunch.

We are looking for a patient, compassionate RVT to work Tuesday - Friday and help us make a difference in the lives of caring owners and their appreciative pets!

Primary job duties include supporting doctors and assistants in appointments and surgery, interacting and educating pet owners, anticipating needs and working with co-workers toward a common goal.

Pay: $18.00 - $20.00 per hour

Expected Hours: 35 – 40 per week

Schedule: 8:00a – 6:00p Tuesday - Friday

Requirements: Must have a Veterinary Technician Associate’s Degree and hold a state license

Job title: THS Family Pet Clinic Veterinary Assistant/Receptionist, Full-time

Reports to: Clinic Manager and Lead RVT

Position Overview:

Toledo Humane Society’s Family Pet Clinic is hiring for a full time Veterinary Assistant/Receptionist. We opened our doors in April 2022, with a mission to provide quality veterinary care at an affordable price, and we are steadily growing. Our full service veterinary office is open Monday through Friday (no weekends!) and we close for an hour each day for lunch.

We are looking for a customer service oriented candidate to work three days as an assistant and one day as a receptionist. Previous receptionist and veterinary office experience required.

Primary job duties include supporting doctors and technicians in appointments and surgery, interacting and educating pet owners, anticipating needs, working with co-workers toward a common goal, answering phones, scheduling appointments, checking patients in & out and basic clerical duties.

Pay: $13.00 - $15.00 per hour

Expected Hours: 35 – 40 per week

Schedule: 8:00a-6:00p Tuesday – Friday

Requirements: Must have experience as a receptionist, as well as working in a veterinary environment

Job title: THS Thrift Store Cashier and Donation Processor, Part-time

Reports to: Thrift Store Manager

Position Overview:

Toledo Humane Society, Northwest Ohio’s largest open admission nonprofit animal shelter, is hiring for the position of Thrift Shop Cashier and Donation Processor.

The THS Thrift Store is a busy and growing thrift shop in the Toledo area that supports the Toledo Humane Society and its mission by selling new and gently used donated items. This is an hourly position primarily late afternoon and evening hours (no later than 8pm). Must be available to work most Saturdays and the store is closed Sunday and Monday. We are looking for a hard-working team player with a positive attitude. We are passionate about helping shelter animals by raising money in our thrift shop.

DUTIES AND RESPONSIBILITIES

• Perform store opening and closing procedures.
• Perform various register and credit card transactions.
• Keep store and inventory clean and organized including restrooms and stock/sorting room.
• Ensure donated merchandise is sorted, cleaned, priced and displayed as quickly as possible.
• Demonstrate courteous and friendly manner at all times towards customers, co-workers and volunteers.
• Provide accurate information in a clear and concise manner.
• Supervise and work with staff & volunteers that work at the store.
• Demonstrate excellent customer skills including; while interacting with donors, customers and volunteers.
• Demonstrate courteous and friendly manner at all times towards customers, coworkers and volunteers by providing accurate store information and instructions in a clear and concise manner.
• Maintain a clean and safe work environment.
• Report to Store manager the supply needs of the store.
• Positively represent the Toledo Humane Society with a professional and respectable demeanor at all times.
• Perform any other duties assigned.

QUALIFICATIONS AND REQUIREMENTS

• Cash counting and math skills. Ability to use the cash register with confidence, as well as the credit card machine.
• Multitasking: ability to take care of customers while also answering the phone and assisting customers with questions.
• Good communication skills: ability to communicate with people all day, including customers, donors, volunteers, coworkers and manager.
• Ability to lift at least 40 pounds.
• Ability to stand/be on your feet for hours. Donation processing can be physically demanding.
• Requires flexible hours, may occasionally include working on weekends, evenings, and holidays.

Job title: Animal Care Technician at the Rehabilitation Center

Reports to: Behavior Manager

Position Overview:

The Toledo Humane Society Rehabilitation Center is always accepting resumes for Animal Care and Enrichment Specialists and will be in contact with interested candidates when positions become available.

The THS’s Rehabilitation Center, is our facility designed to house and rehabilitate dogs that are confiscated from cruelty and neglect. The goal of the entire THS Rehabilitation team is to work together to improve these dogs’ quality of life and prepare them for life in adoptive homes.

Responsibilities:

Provide daily care and support for dogs, adhering to THS’s standard operating procedures.

Ensure the comfort and cleanliness of the shelter animal population on a daily basis.

Monitor and help maintain the medical and behavioral health of shelter dogs; documenting all medical and behavioral concerns and observations on a daily basis.

Assist as requested in behavior treatments and interventions.

Provide a safe and compassionate environment for dogs in our care, and our staff, by using low-stress handling techniques.

Assist in play groups as directed by the Behavior team.

Prepare and distribute enrichment as directed.

Assist in the intake and vaccination of newly arrived dogs, ensuring proper documentation and care.

Administer medications to shelter dogs following established protocols and guidelines.

Qualifications:

Must be a compassionate caregiver for animals and have a genuine interest in working with others; maintain a consistently positive attitude

Ability to work independently as well as part of a team

Excellent written and oral communication skills

Ability to work closely with behaviorally challenging animals

Must be able to lift up to 100 lbs with assistance, carry up to 50 lbs

Ability to work on weekends and holidays

If you are enthusiastic about helping animals and contributing to a compassionate shelter environment, we encourage you to apply!

Please send your resume to RKilmer@toledohumane.org